High-level supervision and communication: Imperial Cleaning Professionals goes to great lengths to ensure outstanding quality control and customer communication. Our tools and techniques include:

Daily Use of Log Books: We keep a log book at your site, where you may leave instructions for the Imperial Cleaning Professionals crew and where our crew can pass important information to you about unusual conditions they have observed in your facility (for example, doors left unlocked or lights left on). We encourage you to communicate whenever you wish with the crew we've assigned. Our log book is reviewed and signed each night by the person supervising your account.

Damage Reports: Imperial Cleaning Professionals's cleaning personnel are required to report any damage, breakage, plumbing problems, or maintenance needs immediately to their supervisor. If this occurs, the supervisor leaves a report in your log book.

Regular Site Inspections: We certainly don't depend on our clients to monitor our services. Every facility receives a regular inspection from one of our Quality Control Area Managers. A written quality control report is created for areas requiring improvement. This report is reviewed with the supervisor and the on site cleaner. All deficiencies are rectified immediately. Final reports are submitted and recorded for future tracking in Imperial Cleaning Professionals's proprietary software system.

On a daily basis an inspection report is printed for review by Imperial Cleaning Professionals's regional director, indicating sites visited, problems encountered and steps taken to correct them. Furthermore, various dates are assigned by the system to reinspect the site to ensure a permanent improvement has been achieved.

Periodic Telephone Surveys: Imperial Cleaning Professionals's regional office contacts each customer periodically by telephone to ensure your satisfaction with our work.

Quarterly Rating Cards: Each quarter we mail you a rating card to fill out and return, so that you can rate our services and tell us if anything needs improvement.

Cell Phones: All Imperial Cleaning Professionals crews are equipped with cell phones so that they can be reached 24 hours a day, 7 days a week.

Emergency Hotline: We maintain a telephone hotline for prompt response in special situations and emergencies. In case of an emergency at your facility, our personnel will immediately contact the person you have designated and follow the emergency procedures you have prescribed for the office or building.